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Mohamed Ali Darood

General Manager

Mohamed Ali Darood

Welcome to Hargeisa Water Agency's official website. This platform serves as a vital connection between HWA and our valued customers and stakeholders, providing up-to-date information about our services while offering you a direct channel for feedback. We remain focused on our vision: ensuring every Hargeisa resident has permanent access to clean water. Your support is essential to our success, and we welcome your engagement as we work to meet our city's water needs. Explore our website to learn more about our operations. We value your feedback and look forward to serving you better.

Top Articles

Mobile Payment System at the Hargeisa Water Agency

إبريل 21, 2025

The Hargeisa Water Agency introduced a mobile payment system on April 14, 2024, as part of an ongoing effort to improve customer service and convenience. This innovation was driven by a need to eliminate the once-common long queues at the agency.

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إبريل 21, 2025
Investing into Hargeisa’s Water Infrastructure: An Agreement between HWA and KfW

Investing into Hargeisa’s Water Infrastructure: An Agreement between HWA and KfW

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إبريل 21, 2025
The Hargeisa Water Agency- Customer Care Unit

The Hargeisa Water Agency- Customer Care Unit

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إبريل 21, 2025
Hargeisa Water Agency’s General Manager Reports to the Standing Committee of the Somaliland House of Elders

Hargeisa Water Agency’s General Manager Reports to the Standing Committee of the Somaliland House of Elders

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إبريل 21, 2025
A Team of Experts from Uganda Visit Hargeisa Water Agency

Team of experts from Uganda

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USAID

Contributed to Hargeisa Water Infrastructure through funding

images2

UNDP

Contributed to Hargeisa Water Infrastructure through funding

partners

KFW

A huge contributor to sustainable water development for Hargeisa

images

USAID

Contributed to Hargeisa Water Infrastructure through funding

images2

UNDP

Contributed to Hargeisa Water Infrastructure through funding

partners

KFW

A huge contributor to sustainable water development for Hargeisa

FAQ

What People Say

"Wa Horumar in wixi ugu horeeyay aan uso baxo ay noqotay biyo"

Amb Mohamed Ali Aw Abdi

Republic of Somaliland's Vice President

“"Wa Horumar in wixi ugu horeeyay aan uso baxo ay noqotay biyo"”

"Hargeisa Water Agency is contributing to sewage water infrastructure "

Ahmed Abdirahman Heello

Journalist

“"Hargeisa Water Agency is contributing to sewage water infrastructure "”

We are thankful to Hargeisa Water Agency and the its General Manager for their continues effort to improve water infrastructure and we are willing to work with the agency to build a road that connects Geedeeble and the city for smooth commuting

Fuad Ahmed Nuux

Minister of Aviation and Airports

“We are thankful to Hargeisa Water Agency and the its General Manager for their …”

Calling our 24/7 emergency line: 9222

Your water bill is based on:

  • Usage (measured in gallons or cubic feet)
  • Base service charges (fixed costs for infrastructure)
  • Additional fees (e.g., wastewater, conservation surcharges)
    For a detailed breakdown, visit: [Billing Explanation Page]

Yes! We conduct rigorous testing in compliance with nation regulations. Annual water quality reports are available here: [Water Quality Report Link].

Online: [Payment Portal Link]
Phone: [Automated Payment Number]
Mail: [Mailing Address]
In-Person: [Office Locations]

If a boil water notice is issued:

  • Boil water for 1 minute before drinking/cooking
  • Use bottled water as an alternative
  • Avoid using tap water for brushing teeth or washing food
    Updates will be posted on [Agency Website/Social Media].