Key Achievements and Milestones

The Center for Digitalization and Water Technology has made significant strides in modernizing the Hargeisa Water Agency through the implementation of cutting-edge digital solutions. Key achievements include the development and deployment of a Smart Metering System to automate water usage data collection, a centralized Human Resource Model on the CRM system to streamline workforce management, and a Mobile Payment System to transform transaction processing. The center has also established a GIS Mapping System for spatial analysis, a Call Center System using VoIP to improve customer support, and a secure Data Center to house critical data.

Milestones achieved by the center showcase its commitment to enhancing operational efficiency, customer service, and sustainable resource management. These milestones include the strategic placement of LoRa antennas for comprehensive coverage in the Smart Metering System, the integration of a robust HR framework into the CRM system, and the introduction of the Monitoring and Collection App to improve customer interaction and debt recovery. Furthermore, the center's ongoing efforts in developing the Archival Records App and the continuous refinement of existing systems demonstrate its dedication to innovation and progress within the water utility sector.

On-Going Projects

• Smart Metering System: A system using wireless technology to collect and process water usage data, replacing traditional manual meter reading.
  
  
• Human Resource Model on the CRM System: A system that consolidates employee information and streamlines HR administrative tasks, from recruitment to performance tracking.
  
  
• Monitoring and Collection App: A mobile application for field agents to confirm bill payments, send notifications to customers, and manage debt recovery.
  
  
• Smart Meter Registration System and Supply Number Plates: A system for asset management that assigns unique identifiers to smart meters and uses number plates for tracking and maintenance.
  
  
• GIS Mapping System: The use of Geographic Information Systems to map and analyze water distribution infrastructure.
  
  
• Mobile Payment System: A platform for processing transactions, featuring secure storage, encryption, and various payment options.
  
  
• Lab Management System: A system within the CRM infrastructure for managing and analyzing data from water testing.
  
  
• Website: The official website of the Hargeisa Water Agency, used for communication, news, and job postings.
  
  
• Billing System: A system for generating invoices, issuing receipts, and managing payment histories.
  
  
• Call Center System (VoIP): A customer support system using Voice over Internet Protocol to handle calls and improve communication.
  
  
• Data Center: A facility housing the agency's servers to secure and manage data.
  
  
• Water Production: Digital instrumentation for monitoring water production across borehole sites.
  
  
• Centralized Email System: A secure email system for internal communications among HWA employees.
  
  
• Archival Records App: A digital repository for scanned documents with OCR, version control, and metadata tagging.

The Future of the Agency

Looking ahead, the Hargeisa Water Agency, driven by the Center for Digitalization and Water Technology, is poised for continued transformation, with a focus on expanding and refining its digital infrastructure. The full deployment of the Smart Metering System by 2025 will mark a pivotal shift towards smarter urban infrastructure, integrating IoT devices for unprecedented automation and precision in water usage monitoring. The agency will likely prioritize enhancing its data analytics capabilities, leveraging the vast information gathered by its systems to predict future demands, optimize resource allocation, and bolster resilience against climate change impacts.

Furthermore, the Hargeisa Water Agency is emerging as a leader of innovation among government institutions in the Republic of Somaliland by proactively adopting and integrating advanced digital technologies across its operations. This is demonstrated by its commitment to developing and implementing systems like the centralized HR model, the mobile payment system, and the GIS mapping system, which enhance efficiency, transparency, and service delivery. By embracing cloud computing, IoT, and data analytics, the agency is setting a new standard for modernization within the public sector, showcasing the transformative potential of technology to improve governance and public services.